Contact Us

Our support team is available every day. Choose whichever channel suits you.

• Live chat: open on the site 24/7. Select the chat icon on any page to be connected to an agent.
• E-mail: support@casino-richyfox.co.uk. We reply to the address registered on your account.

We never ask for your password or your full card details in any message.

A few details in your first message usually save an exchange or two:

1. Your username, or the e-mail address registered on your account.
2. The game, transaction or page the question concerns.
3. The date and time it happened.
4. What you expected, what happened instead, and any error message shown on screen.

Most messages we receive fall into one of these areas:

• Account and verification, including sign-in problems and the identity documents we need.
• Deposits and withdrawals, including the payment methods shown in the cashier and the status of a payout.
• Bonuses, including how an offer works and how wagering progress is counted.
• Technical issues, such as a game that fails to load or a round that was interrupted.

Our team can also point you to the deposit limits, time-out and self-exclusion tools in your account, and to GambleAware, GamCare, GamStop and the National Gambling Helpline. Play is for adults aged 18 or over.

Write to support@casino-richyfox.co.uk with Complaint in the subject line and include the details listed above.

We acknowledge every complaint in writing, look into it, and then reply with our position and the reasons for it. If the checks take longer, we will keep you updated while the case is open.