Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion we run, including welcome offers, deposit matches, free spins, cashback, loyalty rewards, tournaments and prize draws. By claiming a promotion you accept these terms and the terms published with that promotion.

They sit alongside our general Terms and Conditions and our Privacy Policy. Nothing here replaces those documents; these terms set out how promotional funds and free spins behave once they reach your account.

Where documents disagree, we apply them in the following order of priority.

1. The terms published with the individual promotion come first, including its value, qualifying deposit, wagering requirement and expiry period.
2. These Bonus Terms and Conditions apply next, and govern anything the individual offer leaves unsaid.
3. Our general Terms and Conditions apply last, and cover your account as a whole.

Promotions are open to registered account holders only, and an individual offer may narrow that further. Before a bonus is credited, all of the following must be true.

• You are 18 or over. Gambling with us is restricted to adults, and age is confirmed as part of account verification.
• You hold one account with us. One person, household, address, device, IP address and payment method counts as a single player for promotional purposes.
• The account is in your own name and your registered details are accurate and current.
• You are in a location where we accept play and you are not in a group the offer excludes.
• You have not self-excluded, taken a time-out, or opted out of promotional material.
• You have not already claimed the offer, where it is limited to one claim per player.

We hold a gaming licence for the gambling we offer and we verify the identity and age of our customers. Where checks are outstanding, we may hold a bonus, or winnings from it, until those checks are complete, and we may decline promotional credit on an account that cannot be verified.

Most promotions need an action from you before anything is credited. The steps are shown with each offer and usually follow this pattern:

1. Sign in and open the promotions area or the cashier.
2. Opt in to the offer, or enter the promotional code exactly as it is shown.
3. Make a qualifying deposit with an eligible payment method, where the offer asks for one.
4. Check that the bonus or free spins appear in your account before you start playing.

Some payment methods do not qualify for deposit-based offers; those that do are set out in the cashier at the time you deposit. Deposits made before you opt in, and deposits below the qualifying amount stated in the offer, do not trigger a bonus, and we cannot credit an offer afterwards.

Only one bonus can be active at a time. A further bonus claimed while one is in progress is queued, and becomes available once the active bonus is wagered, forfeited or expired, provided the queued offer has not itself expired.

A wagering requirement is the amount you need to stake before bonus winnings can move to your withdrawable balance. It is expressed as a multiple of the bonus, the qualifying deposit, or both, and the multiple that applies is stated in the terms of the offer.

Stakes placed before you opt in, and bets settled as void or cancelled, do not count towards wagering. Play designed to remove risk rather than take it, such as covering opposing outcomes of the same game round, is also excluded and may lead us to close the bonus.

Your remaining wagering requirement and current bonus balance are shown in your account while a bonus is active, so you can check progress before deciding to withdraw.

How the two balances are used

Bonus funds are held separately from your withdrawable cash. The order in which the balances are used is set out with the offer; where it is not stated, stakes are taken from your cash balance first and bonus funds are used once that balance reaches zero.

Free spins

Free spins carry a fixed stake value and apply only to the game or games named in the offer. Winnings from free spins are credited as bonus funds and carry any wagering requirement attached to the offer, unless the offer states that they are paid as cash.

Expiry and forfeiting

Every promotion has a period in which it must be claimed and a period in which wagering must be completed, both stated with the offer. Unclaimed bonuses and unused free spins expire at the end of that period, and when a bonus expires the bonus balance and any wagering progress are removed.

Withdrawing while a bonus is active

You can request a withdrawal from your cash balance at any time. If you withdraw while a wagering requirement is unfinished, the remaining bonus funds and any winnings still tied to them are forfeited. The cashier shows you what will be lost before you confirm.

Fair use of promotions

Promotions are for customers playing for entertainment on their own account. We will act in any of the following situations.

• More than one account is held or used by the same person or household.
• Accounts act together, or stakes are placed so that risk is shared between two or more accounts.
• Automated tools, scripts or third-party software are used to place bets or to claim offers.
• Deposits are reversed or charged back, or an account is funded by a payment method that is not yours.
• A game fault, pricing error or technical problem is used deliberately to gain an advantage.
• False or incomplete information was given at registration or during verification.

In these cases we may remove the bonus and the winnings from it, limit a payment to the value of your own deposits, withdraw promotional access, or close the account. We will tell you what we found and what we have done.

Changing, ending or correcting an offer

We may add, change or end a promotion at any time, and we may withdraw an offer from an individual account where these terms allow it. If a bonus is credited in error, or an offer is published with an obvious mistake, we may correct the balance and void bets placed with the funds concerned.

Safer gambling and promotional contact

Our promotions are for players aged 18 and over. You can set deposit limits, take a time-out or self-exclude in your account at any time, and we do not send promotional material to an account that has self-excluded or opted out. GamStop lets you block yourself from participating online operators with a single request, while GambleAware, GamCare and the National Gambling Helpline offer free, confidential advice and support.

If anything about an offer is unclear, ask before you claim it. You can reach us through the live chat on the site or by e-mail at support@casino-richyfox.co.uk, and promotional questions can also go to promotions@casino-richyfox.co.uk. If you disagree with a decision about a bonus, tell us and we will look into it under our complaints procedure.