About Us

This page explains who we are, what we offer players in the United Kingdom and how we look after your account. It also sets out where to reach us when you need help.

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Who we are

Richy Fox Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games supplied by established studios, and everything runs in your browser on desktop and mobile with no download needed.

Slots, from straightforward three-reel games to multi-line releases with feature rounds
Live tables hosted by real dealers, including roulette, blackjack and baccarat
Jackpot games, with prize pools shown in the lobby as they stand
Table and instant-win games you can play at your own pace

Game rules, bet ranges and return-to-player information are shown in each game's own information panel, so you can look over them before you stake anything.

What we stand for

We want playing here to be predictable: clear terms, tested games and money that comes back to you without fuss.

Fair play. Outcomes are produced by the game supplier's random number generator and tested before release. Neither we nor you can influence a result once a round has started.
Fast payouts. We handle withdrawal requests promptly and pay back to the method you deposited with. The options and processing times available to you are shown in the cashier.
Clear terms. Wagering requirements, maximum bets and any game restrictions are stated in the promotion terms before you opt in.
Safer gambling. The tools to control your play sit in your account, not buried in a help page.

Adults only

You must be 18 or over to hold an account or place a bet with us. We check the age and identity of every player, and underage accounts are closed.

How we look after players

Account verification

We hold a gaming licence and verify every account. Before a first withdrawal we ask for proof of identity and address, and sometimes proof of the payment method you used. Documents are handled by trained staff and kept only as long as we need them.

Secure payments

Account pages and payment data are encrypted in transit, and card details are handled by our payment providers rather than stored by us. Player balances are kept apart from our operating funds, as described in our terms.

Support around the clock

Our team is available every day of the year. Write to support@casino-richyfox.co.uk or open the live chat on the site. Please include the e-mail address registered to your account so we can find it quickly.

Playing safely

Gambling should stay a way to spend spare time and money, never a way to make either. You can set the following controls yourself at any time, and we apply them straight away.

Deposit, loss and session limits, which you can add or lower whenever you like
Time-outs, which lock your account for a short break
Self-exclusion, which closes play for a longer fixed period
Reality checks and your full account history, so you can see what you have staked

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from participating online gambling sites with a single registration.